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Investing in the best technology applications in a company offers a variety of significant benefits and advantages. Investing in technology applications in a business is crucial to staying competitive, improving operational efficiency, increasing productivity and providing better customer service, all of which can lead to sustainable growth and success.
Here are some key reasons why it is important to make these investments:
- Increased operational efficiency: Technology applications can automate manual and repetitive processes, allowing employees to focus on more strategic, high-value tasks. This leads to greater operational efficiency and time savings.
- Improved productivity: Technology tools can provide employees with quick access to information, real-time collaboration and project management tools. This helps increase individual and team productivity, enabling faster and more effective work.
- Optimization of decision making: Technology applications can collect and analyze large amounts of data in real time. This enables business leaders to make more informed, data-driven decisions, leading to better decision making and stronger outcomes.
- Improved customer satisfaction: By implementing technology applications that enhance the customer experience, such as customer relationship management (CRM) systems or customer service platforms, companies can provide better service, respond more quickly to inquiries, and resolve issues more efficiently.
- Competitiveness in the marketplace: Companies that adopt innovative technologies can often gain a competitive advantage in the marketplace. This enables them to adapt more quickly to changes in the business environment, meet customer demands, and differentiate themselves from the competition.
- Long-term cost reduction: Although the initial investment in technology can be significant, over the long term it can result in significant cost savings. Technology applications can reduce operating costs, improve efficiency and minimize errors, resulting in a positive long-term return on investment.
In this blog, we present 6 technological applications that are a MUST for every business:
ERP, a must!
ERP software or business management software has evolved a lot over time. Functionalities and services have been expanded thanks to the Cloud and ERP solutions in the cloud, increasing the advantages it brings to organizations:
- Time and cost savings.
- Optimization of business processes, which has an impact on the productivity of the company and the user.
- Help in decision making. These systems have a large number of reports available, which offer access to all the company's information in real time.
- Helps the integration of information and greater control over it.
- Allows employee mobility, since it can be hosted in the Cloud.
- Increases the quality of the relationship with customers. Which can translate into more sales and increased company growth.
CRM, a classic for sales and customer management!
It is not only about having visibility of the commercial actions, the commercial funnel, number of opportunities, etc., but also of the sales process, more systematic and automated, which allows us to have more time to think about new commercial initiatives and customer service, among others.
Therefore, having a CRM where the whole company knows the status of the process, what was sold, when and all the history of actions, allows us to grow in the future in the relationship with our customers.
Automation with RPA, what exactly for?
With RPA we can automate time-consuming tasks, tasks without complexity, that can be replicated by a software robot, leaving that time for employees to provide business value.
A good combination of RPA and BPM together can turn a complex process with multiple stakeholders into a clear, visible and traceable process.
BPM: control and automation of your business processes
That process that each employee and only that employee knows: I receive a file, I open it, I review it, I complete it, I send an email to the head of the department to review the changes and approve it, and after his approval, a copy is sent to the quality department, and if they agree, it is filed in the document manager; if they do not approve it, they send it back to me with their comments, well... they have the wrong file, that version is not, they send it back to me with their comments... And so it starts all over again.
This is a clear and simple example of how through a BPM:
- On the process itself: all that sending of mails, with attachments, outgoing mail, return mail, delays because it is not approved, because in the wording you have to include a paragraph indicating an additional clause, etc., we spend less time, it is more transparent and efficient.
- We gain control, visibility and reliability over the document to be approved or revised.
- And if the employee who knows the process is absent, the flow is already painted and is public, so the activity is not paralyzed.
Data analytics: no measurement, no action
What are our business challenges based on? How do we know when faced with a situation we must take measures and act? How do we know that these actions are effective? How do we identify that our business is going from strength to strength? All these and many more questions have only one answer: DATA.
Data are the indicators and motivators of all our business actions, to carry out the right initiatives we must be able to interpret these data well, to know what we want to get from them.
This is the origin of DATA Intelligence and the solutions associated with this practice for data reporting, which are transferred to dashboards so that we can see these data clearly and intelligibly, be able to interpret them and make appropriate decisions in case of a scenario with KPI reporting.
AI, Artificial Intelligence
Unlike robots, AI are automated activities capable of making their own decisions.
How? They learn from patterns of behavior and assimilate them in such a way that the more work we give them, the more intelligent they will become, since they will be able to contemplate all possible cases.
Without going any further, an already known applied intelligence that at some point has been adopted or will be incorporated is the automated reading of documents such as invoices, ID cards, medical reports, accident reports, bank statements... that cannot be edited.
Nowadays there is usually one or more people, depending on the volume, in charge of manually executing this process. Let's imagine an invoice: open the document, copy the data (VAT number, invoice number, amount, VAT and due date) and enter this data in another system (ERP, CRM, etc.)?
Well, with an intelligent OCR system that applies AI for the recognition of these data in the document and RPA this action would be solved, leaving in the hands of the employee an irreplaceable task, the supervision of the data.
